Pallevanam Shipping & Delivery Policy.
At Pallevanam, we focus on delivering fresh fruits and vegetables safely and on time. We ensure a smooth and reliable doorstep delivery experience for all our customers.
1. Delivery Area: We currently provide delivery services within selected local areas. If you are unsure whether we deliver to your location, please contact our customer support team for confirmation.
2. Delivery Timings: Fruits and vegetables are delivered in scheduled delivery slots to ensure freshness. Delivery timings may vary depending on your location and order type.
3. Delivery Charges: Delivery charges may vary based on location and order value. Free delivery may be offered on selected orders or promotional offers.
4. Order Tracking: Customers will receive order and delivery updates via SMS or app notifications for a smooth delivery experience.
5. Packaging: We take utmost care to ensure all fruits and vegetables are packed hygienically and securely to maintain freshness and quality.
6. Delivery Process: Orders will be delivered to the address provided during checkout. Please ensure accurate address details and availability to receive the order.
7. Missed Deliveries: If delivery cannot be completed due to customer unavailability or incorrect address, the order will be marked as attempted/delivered and may not be eligible for refund or re-delivery.
8. Delivery Issues: If you face any delivery issues such as missing or damaged items, please contact our customer support within the same day of delivery. We will resolve the issue promptly.
9. Service Expansion: We are continuously working to expand our delivery network to serve more areas in the future.